Last Updated: December 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Personal Information: Name, email address, phone number, and postal address
- Payment Information: Credit card details and billing information (processed securely through our payment providers)
- Booking Information: Check-in/check-out dates, room preferences, special requests
- Account Information: Username, password, and profile details
2. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Send booking confirmations and important updates
- Provide customer support
- Send promotional offers and newsletters (with your consent)
- Improve our services and website experience
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, email service providers, and other vendors who assist our operations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing through certified providers
- Regular security assessments
- Limited access to personal information by authorized personnel only
5. Cookies
Our website uses cookies to:
- Remember your preferences and login status
- Analyze website traffic and usage patterns
- Provide personalized content
You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where applicable
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.
11. Contact Us
For questions about this Privacy Policy or your personal data, please contact us:
- Email: info@thetenthsuites.com
- Phone: +234 800 123 4567
- Address: Victoria Island, Lagos, Nigeria